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Walking with Whalley

For the second year in a row, WCA Retail employees joined forces with the Alzheimer’s Association to participate in the annual “Walk to End Alzheimer’s”.  Taking place at Holyoke Community College on Sunday, September 16th, Team Whalley joined thousands of…

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Line Management is Time Management

On a recent trip to my local pharmacy, I witnessed firsthand how people interpret the proper etiquette of how to wait in line. I joined the one line of approximately 6 people formed in front of the only cashier. Patiently…

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Technology in the Dressing Room

On a recent trip to a clothing store, as typical consumer, I brought my selections of clothing to the fitting room to try on. I was elated to find a call button within the dressing room and surprised that I…

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